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“My 18 year long subsidence claim nightmare with Prudential”

Written on: 24/04/2015 by Syd01 (1 review written)

DO NOT USE PRUDENTIAL INSURANCE, please go to a different company!

I am a 76 year old pensioner with a wife in ill health. We both live in the UK and are still fighting an '18 YEAR OLD OUTSTANDING SUBSIDENCE CLAIM' with the Prudential that is slowly killing us both. We cant enjoy our retirement or relax as our house is a complete mess and the dust is not helping my wifes COPD. I've even sent the Prudential her prescriptions and made them aware of what this claim is doing to us.

This company only cares about finance, it has no ethics or morals. How can any company treat two elderly pensioners this way. They should send a managing director to our house to see how we are living and to speed up our claim to a successful conclusion. I've been with the Prudential since 1963 and we are both tired and saddened by how we are being treated. To the Prudential you are never a valued customer, you are simply a mere headache they would like to see disappear and save them money. They do not respond to correspondence and they will not listen to the TRUE facts. I have paperwork showing inconsistencies, contradictions, they've manipulated facts and I've got internal documentation via the DPA that disgusts me. In the past 2 years I've even been sending letters personally to the CEO of the Royal Bank of Scotland, the top man associated with the Prudential, and he hasn't even had the decency to personally respond to my plight. After 18 years I just want them to fix my house but they don't care.

Do not bow down to this company. If you must use Prudential only ever communicate with customer service or any Prudential representative in writing. If you must phone record your conversation. If a representative (e.g. loss adjuster) visits your property make sure you have a witness with you and record the entire encounter.

Please go elsewhere; I wake up everyday to this 18 year old nightmare I don't want anyone else to have to go through it!!!!!!

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