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Review Number	3340929
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“Disappointing”

written by Koch447 on 24/04/2015

Flight cancelled due to French strikes and no alternative flight from same operator within 3/4 days to rebook. Took a refund but over £200 out of pocket- not covered by my Emerald policy- admittedly I hadn't spotted this on the key documents in advance.

Email response from cover for you confusing, and response to claim form request not clear. When I called to clarify, a very unhelpful and brusque advisor on the telephone, and took at least 5 minutes to get through to an operator.

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“Disappointing”