written by MalakiGentry on 20/04/2015
The product instruction say to inspect all parts. Do not continue if there are parts missing. I was missing 2 B top rail poles. I called customer service and would not send me the poles. They said to return product back to Costco. Kidding me. You know how heavy this is and pain to put back in the box and loading it up again. Unhappy with this company customer service. Pool is ok. Next time, i'll buy from the pool place with 15 yrs warranty. A bit more expensive but better quality.