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“Great intentions poor execution”

written by on 17/04/2015

We spent pessah at the gallia palace hotel in Tuscany. The hotel was beautiful and the staff both efficient and accommodating.
The food was good but the menus repetitive, and by the end of the stay was beginning to run out. Breakfast however was a bit of a disaster, apparently the kitchen was entirely bassari and parve which meant no real cooking for breakfast.
All in all these minor setbacks would have been of no consequence if the agency had shown more professionalism. The food started to run out very fast. Contrary to what was advertised the babysitters had no activities planned and were not even there half of the time.
But worst of all, when confronted with our ( legitimate) complaints, rather than adress them or apologize, the owner of the agency chose to walk away in the middle of the conversation and to ignore us until the end of the stay.
Overall we felt from the organizers both warmth and genuine good intentions but a serious lack of professionalism. They have great potential and we hope they will be better next time.