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★☆☆☆☆

“Don't Use Them”

written by FoodLover16 on 12/04/2015

I ordered a curry paste and they sent a marinade. I asked for the correct product to be sent, but the product no longer existed so I asked for a refund. They refused so on principle I went to my credit card company, who refunded me. Unforunately it's a small amount of money, so I don't think they're pursuing it, so the point won't be made.

Most of the local supermarkets had the marinade, so if they had correctly advertised I would not have paid a premium to order from them. It is just a very expensive way of buying one jar of spice.

When I made the mistake of leaving feedback on their website - which was factual - their customer services got very excited and spent the next few hours bombarding me with emails - well into the night - arguing that a paste is the same as a marinade - which it's not, marinades are pretty liquid and also acidic because try are used to tenderise as well as flavour. Their responses were sarcasic and pretty aggressive. It was pretty unprofessional.

I told them three times to stop emailing and stopped replying to them.

They say they don't give refunds but fail to recognise that refunding isn't necessarily their prerogative to decide or down to a goodwill gesture on their part, but a statutory right. Goods must match their description.

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