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★☆☆☆☆

“Skoda UK Customer Service is a Dishonest, Unfair Cover Up!”

Written on: 05/04/2015 by 431Adkins (1 review written)

I have vowed to post this review on reviews sites everywhere, to warn others about Skoda UK. The reviews won't be removed until Skoda UK provide fair and honest service towards their Customers.
I purchased a used Skoda Octavia for £ 9,000 from a franchise Newmarket Skoda in Stirling. The car was the exact model and after checking the top reviews was everything to expect, hence I was prepared to travel the 700 round mile trip to make the purchase..A week after purchasing my Skoda developed a problem with the in car entertainment system, where the screen turned white and the system was dis-functional. After doing some research on the net it turned out the problem has been a problem for many other Skoda Owners. Despite Skoda UK and the franchise receiving my emails and phone calls the Franchise and Skoda UK would not cooperate. In fact they were placed 3 months of not cooperating via placing tactical obstructions and denial in my pathway, as opposed to honesty, support and customer service they claim to portray in their Reviews. After 3 months of delay caused by them, they then claimed the warranty had run out and said the item was not covered. Legally the fault is covered under the sale of goods act for used goods and should be rectified free of charge. The experience of Skoda UK in this case shows they have acted dishonestly and unless you want to experience the same with any item which may go wrong, then you are best to Avoid SKODA UK!

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