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“Refund Refused after reciept of damaged goods ”

Written on: 31/03/2015

Ordered two items a motherboard and ram. On opening the motherboard box it was clear that this item had previously been opened as the internal packets were ripped open and accessories loose in box. There was thermal paste residue on the plastic cpu socket cover. My new cpu could not be seated due to the motherboard pins being clearly bent. Novatech have refused a refund stating customer damage even though delivered in this state. I have now filed a dispute with Barclaycard and will be contacting trading standards. I am being penalised after receiving a damaged item and effectively told I have to prove that I am not responsible. I have had on two other occasions received pre-opened/used items when paying for new and this is clearly another example. Think long and hard before ordering here, I wont be again but certainly wont rest until this item is refunded. In addition I have only just received confirmation that they will refund the ram two weeks after purchase even though un-opened.

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