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“Spectacularly Unhelpful”

Written on: 30/03/2015 by Kyle328 (1 review written)

My mum is 90. She has a panic alarm system which is dependent on a working telephone line. Her line has been out of use for 5 days now. When I logged the fault I told them this, yet when I chased them again two days later they denied all knowledge.

They also said that the engineers decide what to treat as priority!

I get the distinct feeling they lie through their teeth. I have been assured today that fault would be fixed by midnight but I have serious doubts.

If you're reading this with a view to having the Post Office as your supplier I would advise you not to. But then again, it depends how bad your existing supplier is I suppose.

If the PO keep this up I will move my Mum's account back to BT. At least they own the line so the chain of command should be shorter...

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