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★★★★☆
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“LOVE TRIPMASTERS....STAY AWAY FROM JAPAN AIRLINES”

written by JapanAirlinesSucks on 28/03/2015

The hotels, transfers, tours, and all associated with TripMasters was superb! For the money we paid, we were impressed with our amenities. Unfortunately we had a costly mistake and missed a connecting flight in Japan. Mark was wonderful in assisting us as much as he could, as he talked directly with Delta Airlines and Japan Airlines to work out a solution. Although Japan Airlines showed no interest in trying to create a solution for our dilemma and caused an even bigger headache, Mark did as much as he could to minimize the damage and attempted to negotiate on our behalf. He even submitted a compliant to the airline for their terrible customer service, on our behalf. We appreciated his patience, diligence, and efforts to salvage as much of our trip as possible. Needless to say, our trip was one that we'll never forget, some good and some bad, but at least we had a travel rep that was available to provide us with much needed assistance. The next time we travel, we will look for deals with TripMasters. We'll just know to stay away from any flights dealing with Japan Airlines (they are some terrible, rude, and insensitive people).


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