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“AVOID AT ALL COSTS!!!!”

written by on 23/03/2015

After ordering and paying for a bed through Galaxy Stores, I received a dispatch notification a few days later... Great I thought, but sadly nothing arrived! I contacted their 'customer services' dept and was told that it was dispatched but they refused to give me a tracking number to chase it down with the courier company. Something didn't seem right so I called the courier company myself to be informed that they had received nothing from Galaxy stores. After confronting this company, I was told it hadn't in fact been dispatched and it would be done so that day... I proceeded to cancel my order due to the fact I had been lied to and the 1-2 days stated delivery was well past!
The next weeks worth of emails went like this....
DAY 1- I want my order cancelled and an immediate refund please!
We're dispatching the bed today
I don't want the bed, I want it cancelled and my money back!

DAY 2- We're dispatching the bed today
I don't want the bed! I want it cancelled!!
I'm sorry to hear that, we will sort this for you

DAY 3- We would like to rectify this with a discount off your purchase.
No thank you, I've already cancelled my order and I want a full refund!
Sorry to hear this, I shall sort it for you.

DAY 4- The bed is due for dispatch today.
I don't want the bed today or any other day!!! It has been CANCELLED!!!
I shall have to do further investigations and get back to you
What further investigations!?!
The bed has been dispatched
*(calls courier company... They have still not received said bed)
Once again, it is NOT with the courier company... I want the order cancelled and a full refund immediately!!

DAY 5- Have you ordered a bed from elsewhere?
I have made other arrangements and STILL haven't received a refund!
I will get this sorted for you

DAY 6- I have spoken to my colleague and we would like to offer you a £15 discount and a £10 voucher for any further purchases from Galaxy Stores!
*Refrains from telling them where they could ram their vouchers* I have CANCELLED the order and I am still waiting for a full refund!!

Anyway.... It continued until trading standards stepped in on my behalf. I did finally receive my refund, but I have never encountered a more unprofessional, time wasting and downright lying company!! Please, for your own sanity, STEER CLEAR!!!!