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★☆☆☆☆

“Disgraceful Company. AVOID!!! ”

written by Dudleyqf408 on 20/03/2015

I wrote to cancel my domain and account last September when it was due for renewal. Out of the blue this month I started receiving chasing emails for an outstanding invoice totalling £33.76. This in itself is awful considering the first year cost £10 for both domain and hosting.
I wrote back explaining that I cancelled it and initially received a very blunt response saying I have to pay it. I wrote once more, only to receive an even more blunt email back to say that it is now in the hands of their debt collector.
Their reason for this behaviour is that I should have used the link they sent to cancel. Well, having read another review on here, they have shot themselves in the foot as this was their response to another customer's appalling service:-
"We are glad to hear you find the creation of accounts simple and inexpensive. For the cancellation, we offer two methods. You can either cancel via the link of cancellation that gets sent to the registered email address for the account, or you can send a written request so our customer support can process the cancellation for you."
That last part about the written request One.com! My email to you constitutes a request to cancel so why didn't your customer support process it for me?
I will be seeking assurance from the Citizen's Advice Beureau, so more needless time and stress on my part for simply buying a domain name and hosting!
I will be terminating my other accounts with this company and will never use them again. I will be all over the internet now advising people to do likewise.
Shame on you One.com, your treatment of customers is disgusting.

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