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★★☆☆☆

“Disappointed”

written by rxKane48 on 18/03/2015

I love the idea of an ethical company with great coverage and a uk call centre, but in reality it isn't working. The donation to your chosen charity is actually really tiny (consider getting a cheaper tariff & donating the difference), the coverage is ee, so not the best where I live, and despite the customer service reps being in the UK, they appear to have little or no technical knowledge and can't/won't get anything solved or chase up resolutions from the technical side. I had high hopes and am sorely disappointed. My SIM card took well over 5 days to arrive, and keeping my old number is taking (so far) over 3 days (after being told it'd be complete within a day) - With no explanation or apology... Back to Vodafone then - they're appalling too, but at least I know they're technically competent!

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