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“Delivering flowers is simple but not for this bunch!”

written by yelduc on 11/03/2015

I bought flowers for Valentines day and chose to have them delivered several days in advance to avoid any problems. When they didn't arrive on that day, I emailed the company and explained the problem. I received a response apologising and as a gesture of their sincere apologies, they would refund my money but they wouldn't be delivering the flowers. I pointed out this was not a gesture at all, merely refunding money for a service that was not carried out and asked for compensation. There reply was, 'our policy for dealing with complaints of this nature is to issue a full refund or to send a replacement bouquet. However we would not offer both of these options'. When I asked to escalate this, I was ignored for several days until I chased and then got the same policy response. Abysmal service.

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