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“Very late refund”

written by Trinity458 on 10/03/2015

Returned goods with drop off service and luckily kept receipt. I Emailed the day I returned the goods asking when I could expect a refund. Their reply said up to 15 days. Nothing happened. I Emailed them a copy of the drop off receipt asking why it had taken over a month - within hours they refunded me. They sat on my refund for over 5 weeks. Wonder what would have happened if I had not chased or kept the drop off receipt. Unlikely I will be using them again.

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