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“Not worth the hassle”

Written on: 09/03/2015 by Plod365 (4 reviews written)

They maybe cheap compared to other providers but that is not always better. Scottish power state they provide a boiler service every year. I have not had one for the last two years. The first year engineer turned up without appointment and no one was in, so we were told we would have to wait until they were next in our area. This never happened. The second year an appointment was made for the engineer to attend but he did not keep the appointment he finally called to say he was running late and asked if he could come at 8 o'clock at night. This was not acceptable as there would be a child in bed. I made a complaint about this to Scottish power but no one ever came back.
In the time I have had this cover I have had the engineer out a couple of time for the same fault which was not rectified. On each occasion they have not been able to correct the fault ,at first visit,because they do not have the parts and have to make separate appointments. The parts could have been got from any plumbing shop. You then waste a whole day because they never turn up at the times they state.

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