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“i went in to my local store in Brighton and the...”

Written on: 08/03/2015 by rnMcMahon55 (1 review written)

i went in to my local store in Brighton and the customer service was shocking. im not one to normally complain but i wasn't treated with the care i was needed. my laptop was fairly new, bought in December just after Christmas and my laptop had decided to freeze on me. i took it into my local store in January and they sent me away to take it back to factory settings. I did so and shortly returned again for them repeat the same process and take it back to factory setting. i asked if they could do it for me in store as i couldn't do it at home. i knew there was a charge so i was happy to pay this charge.i inquired if they could put on my security anti-virus back onto my computer, not knowing there was a charge as the colleague serving me failed to tell me i asked to put the software onto my laptop when i came in to pick it up in-store but was informed i would have to pay. i went away again and my laptop started working. after a few days it was doing the same thing. i then returned once again to the store to ask if they would do anything to fix my laptop. absolutely furious that its taking this long for PC world to help me fix my laptop but finally its fixed. better customer care would have been nice as i felt like no one cared at all

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