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“Paid money, no response to emails or calls”

written by Jimmyjama on 27/02/2015

We paid £2600 in December for worktops that were never templated let alone fitted. Emails and phone calls were all ignored. There has been, this week, an email listed above, which explains the situation but shows no sympathy to people innocently affected. I really felt insulted by it to be honest. I did reply to this email, without being abusive or rude, but suprise suprise I've had no response.

One piece of advice to fellow victims is that I paid their PayPal invoice with means you can open a dispute through PayPal. Their investigation is in your favour and we have had our money refunded. I hope this helps others.

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