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“Easylife! Like Heck! Your Busted.”

written by Jason482 on 26/02/2015

Have finally had revelation and cracked it! Easylife is just a name, a myth,its a virtual company. They have a customer care centre- nope! just a call centre doing it for them. They have a warehouse or do they? Belongs to another company doing it for them. Nice idea! no intercommunication between three except by sending an email so everyone can pass the buck(or should say email) and no one puts hand up to say buck stops here will sort it. Send email, send box says its sent, outbox says its gone(no empty) but does anything tell you its been received- nope. Where the hell is it! out there on a cloud, 'cause I cant find the damn thing so who else can! That way nothing ever gets there so nothing has to be acknowledged and nothing has to be done or get done. Hence customer service non existent and deliveries dont have to be right or even sent. They can cancel orders and refund at will as they dont have anything in stock anyway and never took money out in first place. Card payments authorized but only taken out on despatch of goods. Could have rant about dealings with this firm over last three months two cancelled orders many phone calls with nowt to show for it except 15 quid extra in their pocket from my phone bill. How else do they earn money. Am still receiving emails with good news another item (different one every time) is now in stock and on its way.No tracking information though. Will get free gift of free express delivery off next order as valued customer. Trouble is there wont be a bloody next time for this lot of idiots who run this company. Got all same items next day via ebay, cheaper and free postage apart from one which was any easylife labelled product invoiced from Livingiseasy.com but payment went to another co traders name on ebay. Anyone beginning to make a connection. Its all a myth under different names. Am I cynical but thought only one person had monopoly of name Easy. Dont say Richard Branson has a finger in this pie too. For gods sake dont be stupid I like the guy. At least he's worked hard earnt his money and created something to show for it. Have resisted just having a rant like other reviews, which might make us feel better getting it off our chest, and tried to draw some conclusion. But cant help but feel that in grand scheme of things makes little difference. This company will still go on in its incompetent way selling its gimmicky goods which sometimes are of use as long as an unsuspecting public request them. Not me or your like minded reviewers though.Please give Easylife a zero star rating. Last thought: all businesses exist to part us gullible fools from our hard earned cash one way or another and we all fall for it when we should know better.