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★★☆☆☆

“not for France”

written by Jewelg182 on 24/02/2015

I took this out when we first bought our property in the hope that we'd never use it. I asked for legal cover knowing that with any issue the first thing the French do is reach for the courts. We had an issue with a gate installed in the block which caused us untold grief as it continually banged against our wall - found that the legal cover was only for the UK - odd as the policy is for an apartment in France, so they did nothing and we instructed a solicitor to write to the block's management on our behalf (they wouldn't do anything until we instructed solicitors). We then had a leak from the apartment above - in France the policy is for insurance companies is to deal between themselves and get the issue dealt with with their own people - Intasure needed me to find 3 quotes - impossible, I came up with one and they paid them and only part of the work was done - I paid an excess which they did not get back from the other side. We had another leak which ruined our white marble bathroom and they refused to do more than paint the ceiling as the marble wasn't new - well no, it's 1000's of years old and was meant to be in the bathroom longer than my life, now looks horrid and the insurers won't do anything - oh yes they will, the renewal doesn't cover leaks .... they are still negotiating to get the excesses paid by the other side - only 3 years. Now with a French company. You also need to have indemnity cover which isn't offered by Intasure and a legal requirement I am told.

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