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★☆☆☆☆

“CHARGES ADDED TO ACCOUNT BY SMALL PRINT ON INVOICE”

Written on: 24/02/2015 by bert52 (7 reviews written)

My chess account is 20047. In November 2014, they added a small print notification that after a 30 day 'FREE' TRIAL My account would have a monthly disaster recovery charge of about £5.50 with VAT added to account.
I had to contact them if I did not want it!!!! 
I was not fully made aware of those charges until invoice arrived!!!

When the charge arrived on the account, I called them to remove it and all related charges. They removed the monthly charge ,BUT, the current month charges would stay.
I showed my dislike for that attitude, this is NOT the excellent customer service that they quote on their literature and adverts/??

My contract ends in June2015. At present, I will not renew with them.

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