Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!


Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


“I have been an HSBC customer for 25 yrs. Until @ 5 yrs...”

Written on: 04/06/2010

I have been an HSBC customer for 25 yrs. Until @ 5 yrs ago everything was fine. Then they outsourced their call centre & customer services to Asia.Telephone Banking is now impossible. Operatives are not only very difficult to understand but they are also poorly trained and unable to offer a basic customer service. Information is often wrong and advice is at best sketchy. Repeated calls & waiting are often needed to try & resolve any query. Internet banking is little better. E mails queries are also answered by operatives overseas who merely regurgitate large sections of bank-speak. Personal advice & customer service is non existant. I have stopped using my credit card & savings account & its only a matter of time before I move my current account - I just can't stand it anymore.

Was this review helpful? 0 0