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“broken promises”

written by Sloaneg70 on 23/02/2015

i phoned direct lines help line emergency number to report a flood in my kitchen, caused by a pipe from behind my washing machine,which was destroying my fitted kitchen cabinets, also linoleum flooring. I was was promised a plumber would attend within the hour, my call was made at 20.08. At 22.30 no one had attended, when i called the emergency number asking where the emergency plumber was, i was given no satisfactory explanation for non attendance.I had no option but to call a relative who is a fully trained engineer, he attended at 01.30 and sorted my problem out which he stated could not have been done by ourselves.Direct lines responded with a £40 insult I also reported this to the financial ombudsman, who after more than a year, in his totally biased report,agreed that £40 was correct,although sadly the facts as he reported them were incorrect!