written by CarpenterAunt on 16/02/2015
You MUST read to the end of this story. I can never repay StubHub for their generosity. I cannot believe what StubHub did for my me and my boyfriend at the 2015 Super Bowl in Arizona. I had purchased tickets through another online seller, just to find out that the supplier never delivered the tickets to the broker. In other words, our tickets were gone. We spent thousands to travel to Arizona for nothing. I see some people on here complaining about their tickets not being available, but I learned how this happens. StubHub and other sellers are selling tickets for 3rd parties, who say they have tickets to sell. StubHub is relying on them to supply those tickets. We had purchased two $2,500.00 tickets, but as the game got closer, those ticket prices rose to over $10,000.00 each. The greedy suppliers decided to reimburse the cost of the tickets plus 25%, and resell them at a much higher price. Over 500 hundred people got screwed out of their tickets. It was DEVASTATING. Since the Super Bowl tickets are not delivered until 3 days before the game, most of those people made the trip before learning the fate of their tickets.
I was speaking to a StubHub representative the morning of the game, watching their computer screens, to determine if there were different tickets we could afford. They were now over $11,000.00 each, which was way over our budget. He felt terrible for our situation, and explained that not only did StubHub verify every ticket before handing it to the person who made the purchase, but that they even purchased tickets at a higher cost, if they had a broker who did not come through with the tickets they had promised. If only I had purchased them through StubHub, but I hadn't. We were going to have to return to our accommodations and watch the game on a TV. We hung around the venue for a while, then I checked the computers once more. Not happening. I then noticed the same StubHub representative and another one coming my way, being followed by a camera crew. He asked if I found any tickets, and I told him that we were just going to go home and watch the game. He said he might have something for us, and I was thinking he must have 2 tickets someone wasn't using, that we could purchase at a reasonable rate. Instead, he handed us 2 free tickets, 2 lanyards to put the tickets in, 2 bracelets that allowed us entry into their private party, and 4 tickets for free beer inside the party. I completely lost it, and was bawling like a 2-year-old. Our depressing week just turned into the most amazing story, that I will be telling for years to come. There was food, beverages, a zip line, music, sports commentators, etc going on inside the party. My boyfriend was wearing a Steve Largent jersey, and he told my boyfriend Steve would be there signing autographs and having pictures taken with people, and made sure we knew where to be and at what time. We couldn't believe it. We had gone from the lowest low, to the highest high, and it was all because of StubHub. The price of tickets through StubHub includes entrance to the party, and it is well worth it. The hype that goes along with the Super Bowl is electrifying, and StubHub really does it right. I will never buy tickets anywhere else, and have decided I will be purchasing 2 tickets to next year's Super Bowl, to give back to StubHub, so they can do the same thing for someone who gets cheated out of their tickets next year. I still cannot believe what they did for us, and will forever be a StubHub customer.
One other little bit of information, is that we were traveling from our Florida home to go to the game in Arizona. Most places wanted to ship the tickets to the address on the credit card being used to make the purchase, and in our case, that is Washington. We weren't there. They also wanted to have them arrive on January 28th, for the game on February 1st, but we wanted to be in Arizona on January 27th. StubHub said they don't let the 3rd party ticket holders ship the tickets directly to the people purchasing them, but instead, receive them and verify them before ever handing them over to the people who purchased them. That way they know there will be no glitches. They were in a big Convention Center and Hotel right across the street from the Stadium, and that is where their party was held. It couldn't be any more convenient to pick up your ticket. That way you don't have to worry about the tickets being lost, stolen, fraudulent, or anything else. StubHub really has it figured out, when dealing with the Super Bowl. DON'T BUY ANYWHERE ELSE, or you may find yourself without tickets at the last minute. I feel terrible for those other people who did not have the happy ending we did. Too bad greedy people had to ruin it for so many people.