written by clivedrake on 16/11/2010
I am a founding member from 1999 with Centurion. At first I was really happy with the whole concept and the service - for ringing a personal contact was the best part of the whole service. Then in 2008 they tripled the card fee - and worst still "deleted" the personal contact part of the service. (Fortunately I have - only just - managed to hold on to a personal conact who is very helpful to me). Now its hit and miss and annoyingly if you speak to someone say a 12 noon - you have to give out a bunch of security answers to questions. They then call you back say at 1pm with details of your travel - and you have to answer the whole lot again to the SAME individual. Absolutely bizarre. Very unlikely to renew next year and will probably downgrade to Platinum .