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“Nothing swift about Swiftcover”

Written on: 12/02/2015 by Byroni41 (1 review written)

I'm the one in the family who deals with car repairs etc, this includes insurance claims so i'm not new to the insurance repair process and have dealt with many different insurers.....usually they are reasonably efficient, no-one expects perfection.

Had reason to make a claim for my own car insured with Swiftcover....OMG ! Try calling the claims line before you buy the insurance!

Better make a sandwich and switch it to speaker phone so you can get on with your life while you wait and wait and wait.

When you finally get through they bounce you between themselves, Vizion network [?] and the actual one ever calls you back and only the repairer answers the phone in less than 20mins!

Also they insist you take the car [in my case across the city 1hr] to get an estimate and then leave with the damaged car while they take a week to decide what to do, doesn't matter if you paid for a courtesy car.

Nothing swift about Swiftcover...if you're ever going to use them make sure you got the cover really, really, really cheap!

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