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★☆☆☆☆

“Towergate Insurance Brokers”

Written on: 11/02/2015 by Chris at sandhurst (35 reviews written)

I am treasurer of a local social club, and we have the usual bar and Club premises insurance. We got this from a local broker who was subsequently taken over by TOWERGATE insurance brokers, a larger national group. Their introductory letter proclaimed the good news.
Reality is very different. Instead of the helpful local company, we now have to deal with an understaffed CALL CENTRE situated over 200 miles away, horendous queues and staff who are cant be understood.
Over a week to respond to an email, even though it was marked urgent, and all they said was, "you need to talk to the insurance company not the broker".

The insurance broker is NIG insurance who said I need to go through the broker. I contacted NIG ten days ago and still have had no response to a simple request for information on how to proceed with a claim.

These people are parasites - take a commision to arrange the insurance and provide absolutely appalling service - will never use them again.

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