Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

3198365

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★☆☆☆☆

“Never Again”

written by Cassidypp254 on 11/02/2015

We ordered a Swift at the NEC. Our 'van was to be part exchanged. Took ours in 6 hours before handover and then we returned in time for our handover of the new 'van. 45 minutes into handover the salesperson enters the new caravan and tells us that damp has been found in our p/x amd they want £980.00 more from us.. There is to be no negotiation so we tell them to cancel the deal. I'm perplexed as to why they waited all morning and until mid afternoon before telling us this? ( they have had the p/x for assessment since 08.45.).

An hour later, the sales dircector will not move on the demand so we tell him that we will no longer purchase the new 'van and we want our deposit returned. He finally agrees to this reluctantly.

I cannot leave out the pathetic behaviour of the two staff involved in our final contact. As we walked back to our p/x in order take it away, we were handd our battery and number plate and had to both ourselves. These had been taken off in order to be fitted onto the new 'van.

The damp in my p/x? In all 3 external boxes (which is where you might expect condensation to settle). Also in the washroom ceiling near to the flue chimney fitment. Flue was resealed after drying the area out and panels in external boxes replacd. All at total cost of £95.00. Caravan has now been reserviced and is damp-free.

Was this review helpful? 4 0