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“I ordered a Ghost Mannequin for this company which was...”

Written on: 04/02/2015 by simon1984 (1 review written)

I ordered a Ghost Mannequin for this company which was advertised on their website as being available. After accepting the order, they subsequently contacted me to say they could not supply it and that they would need to charge me an additional £100(ish) to send the new model.

I asked what discount they could provide as a result of the significant inconvenience this had caused and the "customer service supervisor" was extremely dismissive and rude, not remotely interested in helping. The irony is - had we received good service we would likely have made significant extra purchases from the company. Quite why they wouldn't give a 10-15% discount as a goodwill gesture I'm not sure.

At no point did I receive an apology or even an acknowledgement that just maybe they might be at fault. I would strongly recommend looking elsewhere for your goods as the company simply doesn't care and there are others out there who will provide a much better service.

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