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“Sent wrong part twice, didn't refund postage cost. ”

Written on: 02/02/2015

I was trying to get replacement hinges for an integrated fridge. I emailed ukwhitegoods and the operative said he had the correct part. Ukwhitegoods then sent the wrong part twice, for which I payed return postage each time. Ukwhitegoods then said they didn't stock the required part. Ukwhitegoods did refund me for the hinges, but even though they specifically agreed to refund for the postage, they did not. I'm not that bothered about the £8 postage, but thought on principle ukwhitegoods should refund it. I've emailed twice regarding this issue, but they just ignor me. I now have the impression their mentality is 'just send him anything, he's paying the postage, if he doesn't return it then we're quids in'.

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