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“Incompetent and aggressive”

written by Keonr129 on 29/01/2015

Policy was up for renewal and premium way too high. Obtained cheaper and advised them two days before the renewal date that I did not want to renew. Followed this up with a letter. Two days after my renewal date I cancelled the direct debit at the bank to be on the safe side. In between this, Bradford and Bingley issued a letter to me with a charge of £20.00 for cancelling early and within the letter they make threats about debt collection agencies. They have sent me various text messages and left me voicemails telling me to call them URGENTLY. Clearly they are incompetent or worse are trying to force poor unsuspecting customers into paying fees for nothing. Formal complaint made via the Financial Ombudsman Service. I've also received an email with a customer satisfaction survey - what a cheek! Filled this in detailing my experience and surprise surprise they haven't done anything. If you are thinking of taking a policy with them I urge you to stay away!

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