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“Been a good, honest and responsible customer of Great...

Written on: 10/11/2010 by Tafkar66 (25 reviews written)

Been a good, honest and responsible customer of Great Universal for around 20 years. Have never ordered things that I don't want to buy (such as extra sizes for choice etc) so rarely send things back.

Currently I'm unwell and unable to get round the high street shops and of course this is the time that the kids trainers stop fitting!!! I ordered 3 pairs of trainers in 2 different sizes (therefore 6 pairs). Only has them 2 days before my statement arrives and I've been charged for them all. This has pushed my minimum payment up by £70.

When I queried this they state that although you have 14 days home approval time - all despatched goods are added to customers account as soon as sent.

Flaming cheek - and I only ended up buying one pair of trainers worth £18.

Will be clearing my balance and leaving straight away.

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