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“Dishonest, unprofessional and underhand - AVOID CONTACT”

written by duncankelman on 23/01/2015

I really wanted to share my experience of dealing with BusinessPro Designs. Normally I wouldn't write up any feedback but because of the problems I had with them I want to make sure that no one else has to endure dealing with this truly shocking company.

There is no way I could recommend their services to anyone. I'm even annoyed about having to rate them with one star, believe me, you do not want to have any contact with these guys.

I actually put a simple job up on ODesk to make a slight change to my site and optimise it for SEO. I was contacted several times directly through Skype and was pitched a 'Digimix' package deal which included SEO on Facebook, YouTube etc. They were extremely pushy over the phone as I suspected that they wanted to close off the final deals for their year-end. Firstly they by-passed the ODesk system and assured me that it was OK and would help achieve a better price. I paid £540 then I was handed over to an 'Account Manager'. After that I was send a torrent of clearly recycled documents with my logo stuck on the front. One of the documents was difficult to work out but was meant to explain how adverting will help promote our online presence, supported by pictures of 4 men lifting up their shirts, showing their abs and costs in South African Rand. My site is music service and based in the UK, so nothing was relevant. They couldn't articulate what was an action for me and what was just information.

I continued to question their ability to undertake this job and that's when I felt I had been ripped off. I couldn't get anyone to speak to me, the phone was picked up and put down, I was sent baffling emails and then they closed the office over Christmas without any warning. I finally managed to bypass the normal Skype channels and spoke the team lead who then spent 45 minutes refusing to refund my money, telling me my cooling-off period was over and they didn't have authorisation to refund anyway.

I read a few other reviews and it appears that the positive comments come from clients based in India, but there's plenty of extremely negative comments from their overseas clients. I suspect (although there's no way I can prove it) that they may have 'plants' posting up good comments.

It was an extremely distressing time for me. In the end, I had to contact American Express who requested all the documentation and emails with the company. Luckily, I managed to get a full refund from Amex after they investigated my case. I was truly appalled by such conduct and I'm sure they are damaging the reputation of many honest offshore SEO specialists.

In closing, do not deal with BusinessPro Designs, I believe they are dishonest, unprofessional and underhand with their business dealings.