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“APPALLING”

written by qdBall70 on 22/01/2015

My husband has had a ski accident in France and the assistance from the Lloyds/AXA insurance is appalling. They are just poorly trained unqualified to offer any help or assistance. I have answered the same questions continually and I am still trying to sort out my husbands flight home. He is alone in France and after one week they have finally confirmed cover/authoriation, they told me at 5pm today that he could have had someone else from the party stay and look after him the the aqccident happened almost a week ago. My husband says all other patients in the french hospital have come in and left before him in ambulances etc. however I am struggling to get them to arrange taxis, flights etc in a reasonable time. I have this cover under my platimium account and I will cancel this facility when my husband returns to the UK. when you are going through a stressful, difficult time you expect your insurance to help, advise and assist however I have had to continually chase them (up to 10 calls a day) to progress with the claim.

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