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★★☆☆☆

“Used to be good, not anymore”

written by Mitchellcs495 on 17/01/2015

I have used the health bay for 2 years. They used to dispatch items on time and delivery the next day. Not anymore. They have a countdown on their website indicating when the cut of is for next day dispatch, you may as well completely ignore it. Even if you order hours(sometimes days) before the cut your order is not always dispatched in time. This happens to me now every 1 out of 2 orders, and I order every week.

Secondly, they have started using Yodel to deliver orders instead of DPD. Yodel are terrible, DPD were great. I think they need to improve their service, spend less time on OTT packaging and more time on dispatch and delivery.

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