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“Next Generation Ryde has one of the worst Customer Service”

written by jungle2405 on 12/01/2015

To understand why I'm so frustrated at Ryde Next Generation membership manager, I have to explain a bit about the background of what happened.
As an Early Christmas gift to my mother, I gave her the money to pay for a one year membership to next generation because she doesn't like venturing out of the house much and she finally found a place she liked, however after making the payment they continued to charge us for another 2 fortnightly payment of $55.60. So after they made my mother call several times and asked her to come in, this Suzie Fiurlong didn't even bother to show up. My mother was so frustrated that she asked me to contact her on her behalf. I tried calling many times and left messages for this Suzie Fiurlong to call me back but nothing, finally after days of calling I get her on the phone and this is where I found it inexcusable, I told her about the mistake that my mother uncovered and she said that she doesn't much care what I or my mother says, cause her computer is telling her that we payed it a month later. I told her I had a receipt of this transaction and she denied that it even exists, basically saying that I and my mother were lying, I asked her if that was what she was implying and she said I quote " I'm not talking to you about this anymore" And then HUNG UP ON ME.
What kind of customer relations representative of a fairly big company has a manager working for them that deals with customers by hanging up on them.
I was shocked by her condescending tone of voice throughout the whole conversation and her unwillingness to speak to me, as if her time was more precious then mine. I've recorded the conversation so I have decided to call her superiors and see what they will do. If I don't here from them, I am considering filing a law suite against them. I'll let you guys know what happened.
Thanks for listening