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“I work abroad and send flowers home via Interflora....”

Written on: 23/03/2006 by Michael Morrison (1 review written)

Good Points
Interflora have always provided me with a good service, and value for money products.

Bad Points
I have one, and I am very annoyed that Interflora chose not to replace the poor pot of plants delivered to my Mother on her 85th Birthday, after verbally telling me that they would.

General Comments
I work abroad and send flowers home via Interflora. The service has always been good and in 30 years I have never had to complain.

For the first time, I used the Internet to order a plant arrangement to be sent to my Mother for her birthday on 1st March 2006.

We wondered why she did not respond to the gift, and after a week, she informed me that the quality was very poor and she was unhappy for me, as I had sent the Interflora product to her and it was not very nice.

I complained to Interflora and was informed that the product would be replaced.

I am now advised that because the complaint was made 7 days after delivery, Interflora will not replace their product.

I accept that flowers do die and that they do not hold their quality forever.

I cannot accept that plants, (I assume Interflora plants have roots?) die after 7 days. If they do, I suggest Interflora advise their customers accordingly.

Yes, I am having a moan, but for the first time.

Interflora has let me down and would not make good their error.

Not good PR Interflora.

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