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“Poor customer service! ”

written by Gretau206 on 08/01/2015

Poor customer service!

I ordered a pioneer carplay head unit and fitting kit for a bmw 1 series.

I ordered on Monday 31st and paid for next day delivery.. Then I didn't hear anything all week and phoned up on the friday to be told he would get it send out that day.

Got a delivery on Monday the 5th a week later and the order was missing the connects2 fitting kit! I phoned up and he said it was our of stock so was coming for the Birmingham warehouse today. I phone up again that day to asking for tracking number and he said he was getting it send out to arrive tomorrow ( so he lied about it coming).
I had no information that half my order was "out of stock" prior to the delivery.

It's now the 6th and I am not holding hole for it to arrive today either as have not been given any tracking numbers.

I took a day of work to install this system and have wasted it due to thier mistakes.

**update**
Phoned up again on the 6th and they said it still hadn't been dispatched and its now going to come from Manchester store and he hopes it will be with me tomorrow...

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