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★☆☆☆☆

“I should have read these reviews before I booked!”

written by Stanleyc7 on 05/01/2015

Well what can I say - except I'm worried about posting this before I sort out the problem, however I must warn you about the issue. I tried to book online, it seemed to go all the way through, but then came up with a message that it was unable to proceed and asked me to try again - which I did, the second time it won't let me book the same grade room, but it seemed to go further through as it even sent me off to my creditcard security website. yet again it came up with the message that it couldn't complete the transaction, I even got an email from them inviting me back to the website to complete the transaction. I had to leave it for 48 hours as I was then away, however on my third attempt I used the web chat facility - quite useful the guy suggested to me that I should phone as they'd had some problems with the website, but he went on to talk me through the website yet again - even sending me a link. This time my creditcard actually bounced the transaction - why you may ask - well despite the website telling me the deal hadn't gone through they had actually taken my money both of the first two times... So what you may say - just call them and cancel one of the bookings... yes that's what I thought, only when I called there are no bookings - the system is taking the money and not making a booking. Sorry Hotels4U but this is a scandal. Thomas Cook shareholders - beware!

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