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“Unhelpful and incompenent”

written by Amari440 on 29/12/2014

Booked a simple one week trip to Egypt for 2 people on 30 Dec 2014. Messed up one name on the flights (all the other names were okay for hotel and transfers). Contacted them straight away, although we couldn't actually read the email they sent. On 17th Oct they agreed to fix it by email. On 29th Dec still not done. John on their sales line decided he wanted to be very 'blunt' with me, and said he could be no help at all and didn't take any details. Cost us another £100 with Monarch. Not impressed, and have no confidence in Imperial Travel.

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