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“1.5 hrs just to get boarding pass”

written by on 28/12/2014

Returning to Austin tx today...first class ticket waited in line to check luggage, have 1st class tticket and computer tells curbside check in to send you inside...waited in line when I was next agent said sorry I have to go on break...got in another line only to have happen again....ok finally checked bags got boarding pass and headed to TSA pre only to have them I must have boarding pass for my dog who I paid 250.00 for his ticket...I did not have to have one on my flight to SFO....anyway back to line get a supervisor who says what I need is a receipt...then 25 minutes later she finally produces one....

So if I must have a receipt why was I not instructed about this when I paid for the ticket....I bought first class ticket and this is the treatment I have gotten...is United attempting to go out of business...

You really need to get you house in order...this was my treatment and I heard many others who were experiencing the same, this is NO way to run an airline.

Passenger 2E

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