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“Redundancy for profit... Mongrels!”

written by Hooverkr1961 on 25/12/2014

I was a dedicated Krups man for 15 years...NO MORE!

I have a new XP51 I purchased in Thailand... What apiece of garbage! .. frother breaks every 10-12 coffees...totally useless... It appears that the plastic screw in to the metal join is soft plastic and simply fractures under any heat.

The agent in Thailand doesnt care (like 90% of Thai business) and sent one replacement...it broke in 10-12 coffees. No answering phones or emails about a refund....NOW THE MACHINE HAS BURNT ME... but they are not interested.

I email Krups international ..no reply...dropped an email to the web master... nothing...

This useless machine made about 25 coffees... thats 400 baht or $12 per coffee and crapped itself... so here it is...KRUPS IS RUBBISH!

Well done KRUPS... you spend 15 years building a loyal customer and stuff it in six months... I have had a SAECO at work for 3 years ...perfect and now a Gaggia at home...also perfect.

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