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★☆☆☆☆

“Awful, Terrible, Dreadful.”

written by Jamie_H on 23/12/2014

Stovesareus got every single thing wrong. A botched delivery and a faulty stove which they then - rudely and with hostility - did everything possible to avoid having to take responsibility for. The stove they sold me is provably defective and stovesareus made it as difficult as possible for me. They even claimed I had no right to a return and refund.

They continue to try and cause maximum stress.

After I cited my legal rights and forced them to grudgingly agree to take the stove back and refund me - which will not cover the days of wasted time and money, the cost to get a HETAS engineer to remove the stove, take Pascal readings of my Flue, get HETAS to confirm the fault is with the stove, and finally install a new stove (a Charnwood C4 which I bought from a different supplier and which works perfectly) - they then failed to come and collect the defective stove. Deliberately in my opinion.

So no refund, nearly a month after the initial complaint.

Stovesareus agreed a collection date, but then did not actually book it in, leaving me to sit at home all day, waiting. Emails to the MD, CEO and Customer Service team of the company have gone totally unanswered. I'm now having to take them to the small claims court. Installing a stove is a reasonably big undertaking. If things go wrong with your purchase from this company, expect a truly difficult, costly, hostile and unpleasant struggle to get it put right. You will be treated with contempt and cynicism and they will cost you significant time and money.

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