written by Norris1947 on 23/12/2014
On each phone call I was asked to pay an excess, despite advising them this had already been paid to my insurance company and then being assured they would confirm this.
As a result of them not carrying out the checks / or not updating notes the bike wasn't delivered on the set date confirmed.
My boyfriend took the day off work to wait in for the bike that was never to arrive which lost him £120 in wages as he is on agency work.
They didn't think to contact us or bother to call the insurance agency.
They thought reasonable compensation was a Saturday delivery and £25.66.
I cannot fault the rapport of the agents but something is wrong with their training ans/or procedures.
The last person I spoke displayed no empathy and sounded like he was bored with me as soon as he picked up the phone.
This has really made me think about changing my insurance provider as I do not to ever go through this again.