Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

3097229

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★★☆☆☆

“thinking of changing insurance provider!”

written by Norris1947 on 23/12/2014

On each phone call I was asked to pay an excess, despite advising them this had already been paid to my insurance company and then being assured they would confirm this.

As a result of them not carrying out the checks / or not updating notes the bike wasn't delivered on the set date confirmed.

My boyfriend took the day off work to wait in for the bike that was never to arrive which lost him £120 in wages as he is on agency work.

They didn't think to contact us or bother to call the insurance agency.

They thought reasonable compensation was a Saturday delivery and £25.66.

I cannot fault the rapport of the agents but something is wrong with their training ans/or procedures.

The last person I spoke displayed no empathy and sounded like he was bored with me as soon as he picked up the phone.

This has really made me think about changing my insurance provider as I do not to ever go through this again.

Was this review helpful? 0 0