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★☆☆☆☆

“Wish I had never heard of them”

Written on: 22/12/2014 by KennaHernandez (1 review written)

I purchased John Lewis "Premier" insurance in the mistaken belief it would be better. We had a storm which displaced the chimney flashing allowing water to get in and ruin our ceiling and walls. The cost to put it all right was over £1,000. Despite photos from the roofer and his written confirmation that it was storm damage the assessors refused our claim saying firstly it was "chimney maintenance" which it proved not to be true, then they said the photos were "inconclusive", then they claimed it was "wear and tear". Then they had the nerve to wish me a happy Christmas - some chance!

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