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“Poorly Organised”

written by StevenMcCabe467 on 22/12/2014

We have just visited Lapland via transun and I’m sorry to say it was disappointing, the location was stunning and there was plenty of snow but that in itself is a compliment to the area. So much time was lost due to the poor organisation that we ended up having just over 3 hours to get through everything, we did manage to get around it all but everything was rushed and a bit of a free for all as one member of staff struggled to keep control of the fifty plus people in his care. I think blind luck also played a major factor as we were one of the first coaches to arrive at the location quickly followed by five more so the staff were soon overwhelmed and quickly lost control of the situation. Once back on our coach to the airport there was a general feeling of disappointment from most on board many of who had not even had chance to see Santa and were rushed back to the coach. We were lucky and managed to participate in everything on offer, but my heart goes out to all the families whose experience fell short of what was promised. This trip wasn't cheap and the saying "you get what you pay for" didn't apply in this case.