written by ghParks14 on 15/12/2014
Dear 1st4 Football Tickets,
I wanted to thank you VERY VERY much for saving the day on Tuesday by managing to get hold of 2 new tickets to the Crystal Palace game at no extra cost.
I appreciate even more as it appears to have been a RoyalMail mistake and not delivering to the right address.It was even more appreciated by my friend who was effectively attending her first Premier League game.
I was truly impressed by the immediate call from your team to check what happened, reassure me that things would be put right, give me a timeline for when I would be updated (with 1/2 hour) and then get the said call with all the details to get my new pair of tickets. A meeting point was agreed and I got my tickets as expected.
This was all done within only a few hours left before the match too.
I can NOT thank you enough on your level of customer service and wanting to make sure I got what I paid for despite it not being your mistake.
I am extremely grateful.
Kind Regards.