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★☆☆☆☆

“Poor Services”

Written on: 09/12/2014 by HillaryFerguson223 (1 review written)

Silver Creek Entertainment is a game provider. This company charges for services but treats the customer as if they had received their services for free. The charges are relatively high for game play and chat, but the overall services and support mechanisms for complaints are very weak.. The chat lobbies are moderated by extremely biased 'guides'. There is one particular guide called Dust in the Wind who administers sanctions on behalf of players that he/she is friendly with. When complaints are made to the support services, they generally uphold the unfair treatment of the guide and do not respond to fee paying customers in a manner that is appropriate. They do not present or cite evidence that they have reviewed to make judgements. This would be understandable and acceptable if the service had been offered for free. However, in taking payment for services rendered, the lack of a proper accountability is totally unacceptable.

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