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“Shocking Service DO NOT USE”

written by MaribelFreeman on 05/12/2014

I cannot advise against this company enough. Their customer service is non existent. Have raised complaints with them just to be told 'we will investigate'. Have had issues such as lost property being handed to the driver which has then disappeared en route to the office, coaches leaving early or driving straight past the stop, passengers being made to get off and walk down a busy slip road, drivers getting lost and regularly complaining to passengers about their poor working conditions... this to name a few. Not to mention the fact that the service only ever runs to schedule during the school summer holidays. What is supposed to be a 1.5 hour journey regularly takes over 2 hours. Obviously the traffic cant be helped but a realistic timetable can be. The train may cost more, but even by South Easterns poor standards, is a much better option than kings ferry.