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★☆☆☆☆

“Bad customer service”

written by Andris79 on 02/12/2014

Have been with meteor for over 8 months as bill customer , didn't have any issues with their services , however my phone ( nokia 925 ) that I got from them that is still under warranty had an issue with an lcd - phone would power on , but the screen would stay black. Went back to the meteor store I got it from , and handled my phone in to be repaired. Got it back after about 2 weeks with a new screen fitted. Repair covered under warranty , happy days...After about few days have noticed that the top right corner of the screen has come away slightly from the housing. Phone was working perfect otherwise and I didn't really pay to much attention to it. With time , about 4 - 5 months later the whole top of the screen started to come away...Went back into store and explant all, left it be repaired. After about 2 days got a call back from the store and was told due to physical damage to the phone the repair could not be covered under warranty - cost of repair 155 EURO ! I have asked them to supply more detailed report on what is actually damaged on lcd at top that they class as physical damage. And now its been 3 weeks , numerous phone calls & emails to customer care I am still no further... My phone is still in the repair centre , I do not understand what should I be paying money for as it is clearly manufactures defect - or the consequences of unsuccessful previous repair. I have done my research - the only way the phone screen on nokia 925 is secured to the housing is by bonding - no screws , no brackets , no clips. Meteor customer care has advised me Meteor customer do get in touch with the repair centre direct?! to get a detailed report , me Meteor customer - that signed contract with meteor and not with 3rd party that is repairing the phone. Even after doing that I got replay from the repair centre that they are in no position to discuss anything with me as the phone was sent in for the repair by Meteor store and I will quote - " The store are fully aided to look into any query for you and should it require an escalation they have escalation processes in which they can follow & update you ".
That only proves the fact that whoever I am dealing with in customer care and meteor store direct didn't even bother to submit appropriate request to obtain the information I require.
Once again I have say that I never in my life have met such Ignorant response to a paying customers enquiry from service provider.

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