written by on 28/11/2014
Ordered my son a mcfc home shirt with personalised printing for his 21st birthday as a surprise and at £72.00 thought it was a lot of money but it was his 21st birthday we were going away for it ordered in plenty of time when I came to wrap this were it had been printed the badge on the front was imprinted on the back as a big shiney imprint so got in touch with customer service by email and explained the situation and all they replied was please return at my expense and it would be investigated if it was found to be faulty I would be reimbursed my return postage costs I asked for a replacement as when I had to spoil the surprise and tell my son of the situation he was disappointed as I wouldn't have got the replacement in time for his birthday. I am still waiting for refund on postage I work in customer service myself and can't beleive I wasn't offered anything as a gesture of goodwill due to the inconvenience this causeed don't think I will be using this site again and I wouldn't recommend to family or friends